SRG 50

[danthephoneman]

Hi All,

I have one for any of you who are Familiar with the SRG.

I Have 10 site's with SRG 50's, all are manufacturing facilities. The setup is- 5 i2004 sets and 15 analog sets. Each SRG has local lines that ring to a receptionist at each location and if not answered foward to analog sets in warehouse. How this works is local lines are redirected to the main office and then foward back to each SRG to ring on the analog sets.
This works fine in normal mode.The problem is when the system drops into local mode. When a call comes in at that point it ring's then drop's, because it is following the redirect DN to the CS1000 and does not see the connection.

I have taken out the line redirect and tried just using the foward all on the IP set ports but this stil does not work properly.

Any Ideas?

 

[Dasheen]

There's no need to use line redirect. Are the pstn lines on the SRG but your sets are in normal mode?

For my setup I made the VoIP Access code on the SRG the same as my destination code for my Voip pool. With this setup all my extensions were fwd to 8xxxx. So if the lines are assigned to SRG DN 4000 it will ring 4000 which is fwd to 84000 and will ring the SRG set which is technically a CS1k set as it is in normal mode. Make sure u program your private rec'd digits for your set.

Other's may have a different setup, but this is what worked for me.

 

[acewarlock]

Why not just have the local lines forward no answer to the phones in the warehouse instead of going to the main site and back again?

Put the analog phones in a Hunt Group and have the Recpt phone FNA to the Hunt group.




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[danthephoneman]

Thanks Dasheen,

I have it set up with FWD All to 86300,Prvt rec O.K., It looks like I have the same setup. Problem is when I take off the redirect the calls ring directly to the analog sets.

I have the lines set to appear and ring on the reception set, I just seen in the docs it says to set it for ring only. Could this be the problem?

Dasheen, do you have local analog lines on your SRG and if so how do you have them set up?

 

[Dasheen]

If the lines are only assigned to the reception set, it shouldn't ring the analog sets. I'd check your line assignment programming.

If u have the lines assigned to the reception DN whether the phone is in normal or local mode it should ring that set as u've entered 8 as the Voip access code under <resources> <SRG>. If this is set under active sets u'll see that all your redirected sets show 8xxx under fwd all. When the sets are in local mode fwd all shows nothing. So if line 61 is suppose to DN 4000 it will ring DN 4000 whether it is in local or normal mode. I'm assuming that u using the same DN regardless of whether u are in local/normal mode.

Are u networked to a CS1000?

My SRG site uses a PRI off of a CS1000 and uses pstn lines off the SRG for 911 calls. I was on the SRG course and we got things working w/ lines on the SRG and redirected sets like your setup and everything worked.

 

[danthephoneman]

Dasheen,

Thanks for the help I was able to get it working fine without the redirect. For some reason on 2 of the 10 systems (including the one I was testing on) would not follow the FWD ALL until I rebooted.

Thanks again.

 

[Dasheen]

Ur welcome Dan.