SRG 50 IP set replacement problem

[nanningmiss]

Any help will be great appreciated.

System: SRG 50 redirect to CS1000E 5.0

We need to replace an IP 2002 set at SRG 50. So I de-registered the old one, and plugged in a new set. After I entered the ID, password and DN, the new phone stayed at "Local Mode".

From "Telephony" - "Sets" - "All DNs" - "Capabilities and Preferences", I can't find "S1000 IP Terminal Details". So I can't input BUID and MOTN.

Hours have been spent to verify the profile with a working one. But nothing found.

Could anyone please point me to the right direction?

Thank you very much.

 

[biv343]

You can find the location to enter the MOTN and BUID under telephony resources/survivable remote gateway.

 

[nanningmiss]

Thanks biv343.

I forgot to mention that the desired DN is not there. So I have no way to input this info.

 

[nanningmiss]

Restarting SRG service resolved the problem.

Also, there is a patch for this SRG service hung problem.