SQLRUN50 General Protection Fault

[novak]

An application which we use which has worked fine for over a year has now developed intermittent lockouts and produces the following error message on the Citrix Metaframe servers.

-------------------------
Application popup: Application Error : SQLRUN50 caused a General Protection Fault in
module SQLORAW.DLL at 0011:093C.

Choose close. SQLRUN50 will close.
--------------------------


No change has been made to the servers...well SP2 was applied then removed from all the servers.....But this was done almost a month prior to the above problem.
The users also receive a 'low on virtual Memory' message and then have to reboot their PC's....

Has anyone had anything similar to this ???

Any advice will be greatly appreciated.....

 

[CitrixEngineer]

I take it this is either an Oracle application, or a Database that uses SQL querying?

If it's Oracle, most versions use Java Applets extensively, which can consume system resources very quickly. Running performance monitor should give some clues here.

I would suspect that my assumptions are close; if it is the PCs that need to be rebooted - they are probably running out of resources due to the quantity of extra windows the application opens.

So why has this suddely started to happen?

Again, not knowing your setup I can only deduce that, like all Service packs, SP2 did not de-install itself correctly and left behind files and/or Registry entries with varying degrees of compatibility. The reason why the problem may not have surfaced sooner in the timeframe you specified may well have to do with lower usage over the holiday period, or differing workloads due to financial year constraints.

Are your MetaFrame servers W2k or NT4? If they're NT, set a weekly reboot cycle. If they're W2k, reboot them once each.

If you still have problems, try running Filemon and/or Regmon from

http://www.sysinternals.com

and see if these utilities give any further indications.

I hope this information is useful.

 

[CitrixEngineer]

Further to the above, have you tried re-applying SP6/SP1, depending on your O/S?

I'd do that first.

 

[novak]

Thanks CitrixEngineer.... the problem was with one of the applications not anything to do with Citrix ...