MIVB 8 , MICC 8.1.4 ( version not really applicable)
I am trying to create a half decent post call survey
I have menus With questions and emailed report when bad entry is entered
I am using Call Coverage Post call Destination to hunt group .
I can get ANI of caller , redirect number (agent extension)
I can do SQL query of ccmdata to obtain firstname lastname matching extension
select [FirstName],[Lastname] from [tblConfig_Employee] where [Reporting] ='@PostCallAgentExtension'
Does anyone know if its possible to obtain the Queue that this call was delivered from ?
is there a way to look up the details of the last call an agent received?
Just trying to add more value to the email
If I never did anything I'd never done before , I'd never do anything.....
I am trying to create a half decent post call survey
I have menus With questions and emailed report when bad entry is entered
I am using Call Coverage Post call Destination to hunt group .
I can get ANI of caller , redirect number (agent extension)
I can do SQL query of ccmdata to obtain firstname lastname matching extension
select [FirstName],[Lastname] from [tblConfig_Employee] where [Reporting] ='@PostCallAgentExtension'
Does anyone know if its possible to obtain the Queue that this call was delivered from ?
is there a way to look up the details of the last call an agent received?
Just trying to add more value to the email
If I never did anything I'd never done before , I'd never do anything.....
