ClareSnyder
IS-IT--Management
We have a Sony CDT7000 on an Acer Altos 930 server running on NT4 with the latest service pack. We are running ArcServeIT 6.6 NT for workgroups.The system is a couple years old, and getting close to time to upgrade - but we need to have a reliable backup in the meantime.
On at least a weekly basis we get a failed backup. We get errors like:
4/04/02 0:2:11 TAPE E6084 Drive hardware error - servo or sensor
[absl:0040 cmd: 11h]
4/04/02 0:2:11 1684 E3855 Unable to position media (media=6/06/00
11:59 PM EC=controller error or hardware error)
4/04/02 0:2:11 TAPE E6084 Drive hardware error - servo or sensor
[absl:0040 cmd: 1h]
Sometimes it is cannot format instead of unable to position. Other times it jyust says cannot find any media. I run the head cleaner tape a couple times a week -at least after every failure - and it is a new cleaner. Using all new tapes. Server is in a clean location.
Any idea what is going on and what needs to be done? Are there sensors in the drive that cannot be cleaned by the cleaner tape that can be cleaned manually by dissassembling the drive?
Any Sony DDS gurus out there?
Thanks.
On at least a weekly basis we get a failed backup. We get errors like:
4/04/02 0:2:11 TAPE E6084 Drive hardware error - servo or sensor
[absl:0040 cmd: 11h]
4/04/02 0:2:11 1684 E3855 Unable to position media (media=6/06/00
11:59 PM EC=controller error or hardware error)
4/04/02 0:2:11 TAPE E6084 Drive hardware error - servo or sensor
[absl:0040 cmd: 1h]
Sometimes it is cannot format instead of unable to position. Other times it jyust says cannot find any media. I run the head cleaner tape a couple times a week -at least after every failure - and it is a new cleaner. Using all new tapes. Server is in a clean location.
Any idea what is going on and what needs to be done? Are there sensors in the drive that cannot be cleaned by the cleaner tape that can be cleaned manually by dissassembling the drive?
Any Sony DDS gurus out there?
Thanks.