I am having an issue that i have not figured out yet.
I have a program called Broker CD - it is a program that users use to view and print Broker numbers off a network drive or CD.
It is a basic program, not much to the install - i dont think it is a 16 bit program...
The problem is that the program will not print. When you put in a broker number it pulls up the info in text format and you should be able to print.
On newer Dell GX620, GX280, it kills the spoolsv.exe when printing to a local printer, and it appears it prints on a network pritner but nothing comes out. Checked the print server to see if it is pushing a spoolsv.exe error in the event viewer, but not seeing anything there
Computers are running SP4 and I have tried everything i can think of. Using older print drivers, PS and PCL print drivers, cleaned out all the junk from the registry described in a microsoft article. tried regular fonts supplied in the program too.
Funny thing is that it will work on a GX1 with SP4 just fine.
NOw I am not sure how this program works when it prints. THe install is just a basic install file and the program files folder for it only has an exe file, the ini file a log file and another file.
THe error in event viewer when printed to a local pritner states the following...
he application, spoolsv.exe, generated an application error (close printprocessor)
cannot find anything on this...
any idea where to look next?
I have a program called Broker CD - it is a program that users use to view and print Broker numbers off a network drive or CD.
It is a basic program, not much to the install - i dont think it is a 16 bit program...
The problem is that the program will not print. When you put in a broker number it pulls up the info in text format and you should be able to print.
On newer Dell GX620, GX280, it kills the spoolsv.exe when printing to a local printer, and it appears it prints on a network pritner but nothing comes out. Checked the print server to see if it is pushing a spoolsv.exe error in the event viewer, but not seeing anything there
Computers are running SP4 and I have tried everything i can think of. Using older print drivers, PS and PCL print drivers, cleaned out all the junk from the registry described in a microsoft article. tried regular fonts supplied in the program too.
Funny thing is that it will work on a GX1 with SP4 just fine.
NOw I am not sure how this program works when it prints. THe install is just a basic install file and the program files folder for it only has an exe file, the ini file a log file and another file.
THe error in event viewer when printed to a local pritner states the following...
he application, spoolsv.exe, generated an application error (close printprocessor)
cannot find anything on this...
any idea where to look next?
