I know this is simple and I've done it before but haven't had to for a while. I have a vector that is queuing to a skill and after set time it plays an announcement and if customer chooses they can continue to hold and it have it queue to a different split/skill. Call is holding in both split/skills. How can I get that call to only sit in the 2nd split skill I'm sending too.
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Split/Skill Queuing
- Thread starter Jsaunde7
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