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Split/Skill Call Profiles - Is There a Table?

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caper11752

IS-IT--Management
May 6, 2008
26
CA
Does anyone know if the values in the Split/Skill Call Profile window are stored in a table in CMS? If so, would you happen to know the name of it?
 
Pressing the F1 key while in the report will bring up the Help file, which contains the following information:

The database items for the Split/Skill Call Profile Report are stored in the dsplit (daily), wsplit (weekly), and msplit (monthly) tables.



Susan
You can have it all. You just can't have it all at once.
 
I think the originator is asking if there is a database that holds all the skill assignments for the agents, not what actually happened - calls delivered to agents by day, weekly, monthly.
 
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