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Split/Skill Call Profiles - Is There a Table?

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caper11752

caper11752

IS-IT--Management
May 6, 2008
26
CA
Does anyone know if the values in the Split/Skill Call Profile window are stored in a table in CMS? If so, would you happen to know the name of it?
 
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Pressing the F1 key while in the report will bring up the Help file, which contains the following information:

The database items for the Split/Skill Call Profile Report are stored in the dsplit (daily), wsplit (weekly), and msplit (monthly) tables.



Susan
You can have it all. You just can't have it all at once.
 
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I think the originator is asking if there is a database that holds all the skill assignments for the agents, not what actually happened - calls delivered to agents by day, weekly, monthly.
 
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