Speed Dialing Name not showing up

[camdennetcom]

I have a BCM50 that is using a PRI and I can not get the System SD to override the calling NAME when a preprogrammed SD number calls in. I program this all the time but most of the time when I am using a normal POTS lines. Always works and displays what ever name I program in, never had this problem before

Here is an example of the programing for this site:

SD#255 / 9xxx-1234 / PRIME LINE / DISPLAY NUMBER Y

 

[curlycord]

That setting is for when you call out.

Make sure under sets that the 1st Display is set to NAME then NUMBER

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[camdennetcom]

I found this for MICS 7.0, I wonder if the same applies for BCM?

Program a name for a speed dial
The system has a standard name to display, so it is not necessary for you to
program one. However, if you have chosen not to display the telephone number,
you may want a specific name.
Alpha tagging feature: This feature offers name display for calls coming in over
lines that offer number-only display services.
If you specify a name for a speed dial, and that person calls in on an external line,
the speed dial name you specify acts as the name display for the call if the call
number matches the number in the speed dial list. If the telephone has also been
configured to display Caller ID (Caller ID set) with the name of a caller first (1st
display), then the name you program for the speed dial code is the name that
displays.
For example: If you create a speed dial for the courier company you use, and
assign the name Courier with the following process, when that company calls you,
Courier would appear on the display for the call.

 

[curlycord]

Correct, ignore my first sentence....its for both inbound and out.



"Make sure under sets that the 1st Display is set to NAME then NUMBER"

Did you check yet?

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[camdennetcom]

Yes, the only thing that I can think may be the problem is that I have to insert a ( 9 ) in the dial string in the speed dial so the call will go out and so therefore when the call comes in it is not matching the number because the inbound call does not contain a ( 9 )..

This has a PRI

 

[cook1082]

That could be it . make one with out the 9 and see if you get the name.

 

[camdennetcom]

If I do then the Speed Dial code will not let me dial out when I use F0 and the code.

 

[curlycord]

Prime the set to the Pool/PRI instead of Intercom.
Then remove the 9 and test.


Assuming the 9 is there because the set has to dial intercom 9 to get out?



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[camdennetcom]

Yes all sets must dial 9 for an outside line. I will try that.

 

[snowman50]

From your first post???

"Here is an example of the programing for this site:

SD#255 / 9xxx-1234 / PRIME LINE / DISPLAY NUMBER Y"

Have you put the name into the speed dial Display NAME ( speed dial Name)

SD#255 / 9xxx-1234 / PRIME LINE / DISPLAY Name / Joe Bloggs/