Speakerphone/Voicemail Issue

[DanM125]

Hi,

I have what I hope to be a simple problem that I just cannot find the solution to. There are three random users with Avaya 9608 phones that the speakerphone automatically picks up the line and plays both the VM greeting and then the message as it's being left. I have searched the settings on each phone as well as the line setting in IP Office, but nothing jumps out to me as a resolution. Any help would be greatly appreciated.

Thanks.

 

[SureshGanti]

Hi Dan,

Try doing status station when this situation occurs. See if you see something different by comparing it with any other station. You might get some clues
As a resolution, try deleting the user and re-build them again, that would also fix the issue.

I am responding very late though

Thanks

 

[derfloh]

IP Office question and AURA answer in a networking forum...

Look there

http://www.tek-tips.com/threadminder.cfm?pid=940