Spam forwarding/recipient issue

[nj96]

Hello. I'm using SMSSMTP 4.1 to filter the incoming email. It's working just fine, but I have a question. Right now, I have the bounced spams being forwarded to a mailbox so I can review for false positives. It works very well, but the thing that bothers me is the fact that it forwards all the email for my domain regardless of the destination email (real or not). 90% of the spams that get bounced are not real recipients and can just be dropped (or not forwarded at all!) but I can't figure any way to get it to do that.

I was thinking of ways I could have an exchange rule do the work for me, but I'd really prefer the messages not even reach the exchange server at all...

Any suggestions?

TIA!

-Dan

 

[omegahill]

This is the customer service provided by NORTON to those who have purchased annual subriptions and who are infected when NAV fails to detect a w32.torjanclick.spywad.b virus. Be warned....

user Rafael_Cuesta has entered room

analyst M has entered room

M(Sun Sep 3 20:11:38 EDT 2006)>Hello Rafael_Cuesta, my name is M.

M(Sun Sep 3 20:11:40 EDT 2006)>Welcome to our Virus Consultation & Removal Service. Is this the first time you are contacting us on this issue?

Rafael_Cuesta(Sun Sep 3 23:19:54 EDT 2006)>Yes.

M(Sun Sep 3 20:12:11 EDT 2006)>Your Chat Case Reference Number for this issue is 8711. Please make a note of it for future reference.

Rafael_Cuesta(Sun Sep 3 23:20:07 EDT 2006)>But I am currently on with another rep in a different department

Rafael_Cuesta(Sun Sep 3 23:20:14 EDT 2006)>thanks

Rafael_Cuesta(Sun Sep 3 23:20:55 EDT 2006)>I have a virus that won't go away, and that Norton will not detect.

Rafael_Cuesta(Sun Sep 3 23:21:25 EDT 2006)>Norton is my primary blocker internet safety vehicle... and today I got a virus, and it can't see it.

Rafael_Cuesta(Sun Sep 3 23:21:49 EDT 2006)>Another program on my system was showing me the malicious programs and where they were located...

Rafael_Cuesta(Sun Sep 3 23:22:11 EDT 2006)>However they wanted me to buy the full version of their software to get rid of them

Rafael_Cuesta(Sun Sep 3 23:22:29 EDT 2006)>I have already paid for Norton and I feel that this is the job it should perform.

Rafael_Cuesta(Sun Sep 3 23:22:42 EDT 2006)>Now I am in safe mode and Norton will not work.

M(Sun Sep 3 20:14:48 EDT 2006)>Do not worry.

M(Sun Sep 3 20:14:54 EDT 2006)>We will assist you.

Rafael_Cuesta(Sun Sep 3 23:22:54 EDT 2006)>Thank you.

M(Sun Sep 3 20:15:09 EDT 2006)>Thank you.

M(Sun Sep 3 20:15:19 EDT 2006)>Shall we proceed further to fix the issue.

Rafael_Cuesta(Sun Sep 3 23:23:14 EDT 2006)>I don't h

Rafael_Cuesta(Sun Sep 3 23:23:20 EDT 2006)>Sorry..

M(Sun Sep 3 20:16:09 EDT 2006)>Shall we proceed further.

Rafael_Cuesta(Sun Sep 3 23:24:10 EDT 2006)>yes... please

M(Sun Sep 3 20:16:25 EDT 2006)>Okay.

Rafael_Cuesta(Sun Sep 3 23:24:25 EDT 2006)>Step one...ready

M(Sun Sep 3 20:16:37 EDT 2006)>Before we proceed further,I would like to inform you that this is a paid consultation service. We have two options that you can select from to fix the issue with remote

M(Sun Sep 3 20:16:46 EDT 2006)>The fee you pay is not only to remove the virus from the system , but also to provide you instructions to be aware of such viruses in future too

M(Sun Sep 3 20:16:56 EDT 2006)>Shall we proceed with the options to fix the issue with remote.

Rafael_Cuesta(Sun Sep 3 23:25:59 EDT 2006)>Wait.........wait...I paid for your program and used it as instructed, and your are going to charge me to give me future instructions on how to use Norton again?

Rafael_Cuesta(Sun Sep 3 23:26:16 EDT 2006)>M, I am not a happy customer right now.

M(Sun Sep 3 20:18:32 EDT 2006)>I understand your concerns. Let me keep you informed that the amount you have paid is for the product and one year free subscription to the updates and technical support.

Rafael_Cuesta(Sun Sep 3 23:26:33 EDT 2006)>I work in banking and understand fees, but I don't understand this.

Rafael_Cuesta(Sun Sep 3 23:26:51 EDT 2006)>Is this not technical support?

M(Sun Sep 3 20:19:19 EDT 2006)>It is a paid consultation service which is paid to fix the issue with remote.

M(Sun Sep 3 20:19:51 EDT 2006)>When you choose any one of the option package, you are made sure that there are no more infections in the system, runs fine and smooth in future.

Rafael_Cuesta(Sun Sep 3 23:27:44 EDT 2006)>Then why pay for the software?

Rafael_Cuesta(Sun Sep 3 23:29:04 EDT 2006)>And how much is the consultation?

M(Sun Sep 3 20:21:21 EDT 2006)>We have technicians specially trained to handle Virus related issues. With our Premium Service for $69.95, we will remotely connect to your system; diagnose the issue and remove the threats completely. As part of this service, we will also give you the information you need to keep your system Virus Free in the future.

M(Sun Sep 3 20:21:22 EDT 2006)>As an alternative, you can choose our Standard Service for $39.95. We will help you run the appropriate scans, diagnose the virus and then email you the necessary instructions on how to remove the threats.

M(Sun Sep 3 20:21:27 EDT 2006)>You also have an option to upgrade from Standard Consultation to Premium Consultation by paying the extra US $30. Please note: The Consultation fee is non-refundable.

M(Sun Sep 3 20:21:41 EDT 2006)>It is not only fixing the issue with remote control but also to suggest you with tips and advises to keep the system safe.

Rafael_Cuesta(Sun Sep 3 23:30:10 EDT 2006)>Tip number one...never allow a popup

Rafael_Cuesta(Sun Sep 3 23:30:41 EDT 2006)>THIS IS MORE THAN I PAID FOR VIRUS PROTECTION!

Rafael_Cuesta(Sun Sep 3 23:31:06 EDT 2006)>I have had norton since June. Now you want another $70?

M(Sun Sep 3 20:24:49 EDT 2006)> Free Online Support
Symantec provides free online support that has easy to follow 'step by step instructions' to remove the threat from your system. The free online support is available to you at

http://securityresponse.symantec.com.

Type in the relevant virus/spyware threat name in the search box to receive the instructions.

Rafael_Cuesta(Sun Sep 3 23:35:16 EDT 2006)>There aren't step by step instructions listed...

Rafael_Cuesta(Sun Sep 3 23:35:29 EDT 2006)>There is a link that takes me back to the support page...

Rafael_Cuesta(Sun Sep 3 23:36:18 EDT 2006)>There are links to Norton Services that are to provide detection. And amazingly, I have one of them, and yet no detection took place.

Rafael_Cuesta(Sun Sep 3 23:36:38 EDT 2006)>There are definitions between viruses and worms

M(Sun Sep 3 20:29:22 EDT 2006)>Okay.

Rafael_Cuesta(Sun Sep 3 23:37:43 EDT 2006)>I am searching for step by step instructions...if you can be more specific, I would appreciate it.

M(Sun Sep 3 20:31:12 EDT 2006)>We will assist you further to fix the issue.

Rafael_Cuesta(Sun Sep 3 23:39:18 EDT 2006)>Thank you.

M(Sun Sep 3 20:31:33 EDT 2006)>You are welcome.

M(Sun Sep 3 20:31:41 EDT 2006)>Shall we proceed further to fix the issue.

Rafael_Cuesta(Sun Sep 3 23:39:59 EDT 2006)>please.

M(Sun Sep 3 20:32:25 EDT 2006)>Which service would you like to use today: The Premium Virus Removal Service or would you prefer the Standard Virus Removal Service?

Rafael_Cuesta(Sun Sep 3 23:40:50 EDT 2006)>Standard will be sufficient

M(Sun Sep 3 20:33:16 EDT 2006)>Sure, you will be assisted to fix the issue.

M(Sun Sep 3 20:33:25 EDT 2006)>Will you be using Visa or Mastercard?

Rafael_Cuesta(Sun Sep 3 23:43:24 EDT 2006)>Are you serious?? Wait...you don't have a legitimate online support website, so you are still going to charge me for help? Direct me to two places if you would, please...To the appropriate website for virus support and troubleshooting, and to the complaints department or your supervisor.

M(Sun Sep 3 20:36:12 EDT 2006)>Unless and until you complete the payment we will not be able to fix the issue.

Rafael_Cuesta(Sun Sep 3 23:47:25 EDT 2006)>That's extortion...You said earlier that free online support was available...it's not. Your other online support people only direct customers to you, and then you charge. I know this isn't personal, but you have to consider our end. There are no options short of paying you...is that right? If so, that is poor practice. What will Norton do for me if not allow me to get infected again in the future and charge me yet again to fix it?

Rafael_Cuesta(Sun Sep 3 23:48:22 EDT 2006)>Can you or can you not provide and online customer support or line of instruction that is included with the annual fee I pay for Norton?

Rafael_Cuesta(Sun Sep 3 23:53:16 EDT 2006)>I guess I have my answer....