SP3 setup problem with arcsetup.exe

[dataent]

I am trying to install service pack 3, when it is inspecting the configuration it finds that c:\arcsetup.exe is open or in use. I look in the task manager and do not see it, nor do I know what application may have started it. I tried renaming it with no luck.

Any suggestions what may have started this program or how I can disable it?

Thanks,
Jeff

 

[tlcscousin]

arcsetup sounds like arcserve backup software. If you are running a backup program stop the service for it.