SP 6

[h382]

We have a MM MSS 2.0 - 32.4 and a MAS 2.0 - 2.0

We just downloaded the SP6 for the MAS and ordered the MM R2 APPL SFTW on CD-Rom as well. Avaya's site said you need to load this first before the patch.

It says to follow the release instructions, but I haven't seen any documentation on the applying the Service Pack.

Does anyone have any ideas on what I need to do/look out for? I know I'm supposed to do the MSS first, but is there anything special that needs to be done?

 

[KenMeans]

More information

· This software update is only intended to be installed against the following release(s) of Modular Messaging

MM2.0.1 w/ Service Pack 6.

· This software update contains code changes applicable to Avaya Modular Messaging when installed against the following Message Stores

Avaya Message Store

· This software update is only intended to be installed against the following build of Modular Messaging or higher

6.1.241.3



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PATCH DETAILS

Files Delivered in this patch

File


Version


Date

Audix.dll


6.1.241.7


10/18/2006

dnadapters.dll


6.1.241.7


10/18/2006

masavb.exe


6.1.241.7


10/18/2006

OCADMIN.dll


6.1.241.7


10/18/2006

OCCLIENT.dll


6.1.241.7


10/18/2006

OCSERVER.dll


6.1.241.7


10/18/2006

ocuabout.dll


6.1.241.7


10/18/2006

PLUS.P





10/18/2006

tuivlib.dll


6.1.241.7


10/18/2006

UmGenMsgSM.dll


6.1.241.7


10/18/2006

UmMsgVictoryMailbox.dll


6.1.241.7


10/18/2006

umupfedbmanager.dll


6.1.241.7


10/18/2006

UmUpMSSContactProvider.dll


6.1.241.7


10/18/2006

UmUpPADBManager.dll


6.1.241.7


10/18/2006



Issues fixed in this patch

201-4909

On Exchange backends, a problem may occur where all FEDB updates fail with a 1023 Function Sequence Error (FSE). In a MM system that has more then one MAS, users could experience inconsistent results depending on which MAS is experiencing the problem. A restart of the Message Application Service stops the 1023 FSE errors, but a full FEDB re-build is necessary on the MAS systems that have this problem.

Details of fix:

Added code to keep the 1023 FSE errors from occurring.



wi00010227

In the Audix TUI, if a subscriber tries to print a fax without the default print destination number being set, they will hear “I’m sorry, there is a problem with the system” and the call is disconnected.

Details of fix:

Made code changes to keep the subscriber from being disconnected.



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INSTALLATION

Please read the following notes before you install this build of Avaya Modular Messaging.



For any Message Application Server (MAS):

IMPORTANT NOTE:

1. Please ensure that you have reviewed the latest SWINS Configuration Note for your installation and made any required changes. The latest released documents can be found on the support.avaya.com website.



Pre-Install

1. Launch the port monitor and disable all the ports. Start/Programs/Avaya Modular Messaging/Port Monitor. Select all ports and clicking on the disable button. Close the Port Monitor
2. Double click the “Monitor.msc” icon on the desktop
1. Verify all the MM services. Write down any MM services that are disabled.
2. Close the Monitor
3. Stop all services by right click on “Start” and selecting Explore.
1. Go to Avaya Support/Tools/ServiceControl
2. Double Click on “StopMMServices”
3. A dialog box will be displayed indicating the services are stopping. Once all services have stopped, the dialog box closes.
4. Note: There should be no open items on the desktop.



Install

1. Run the "MM2.0 Patch MAS200601.exe" executable contained in this Software Update.
2. The “Welcome” screen is displayed, click “Next”
3. The Information screen is displayed. After reading the appropriate information click “Next”
4. The “Installation Type” screen is displayed.
1. Make sure the “Install Messaging Application Server Portion?” is selected. Check the box if it is not already checked.
2. Click the “Next” button
5. Depending on the configuration of the MAS you may be prompted to select any additional features you wish to enable. Note: Some of these will be checked automatically if packages are found to be already installed on the computer. Click the “Next” button
6. The "Ready to Install" screen is displayed. Click the “Install” button
7. The “Stopping Services” screen is displayed.
1. View the list of services; if any services are running, click the “Stop” button. Once all the services have stopped, the “Next” button will become available to click.
2. Click the “Next” button.
8. The “Installing” screen is displayed and the software is update.
9. The “Completing the Wizard” screen is displayed. Click “Finish”; the install wizard closes.



Post-Install

1. Restart the system.
2. After the system restarts login.
3. Run the recovery script.
1. Right click on “Start”, select explore.
2. Go to Avaya Support/Scripts and double click “servicerecovery” icon
3. Close explore
4. Double click the “Monitor.msc” icon on the desktop
1. Verify all the MM services have started and the Startup Type is Automatic.
2. If any MM services were disabled before the installation of the service pack and they are not started and Automatic, stop these services and disable them.
3. Go to the Application tab. Wait for event 1241. This could take several minutes (three to five minutes per Dialogic card).
4. Close the Monitor
5. Open the port monitor, Start/Programs/Avaya Modular Messaging/Port Monitor.
1. Enable all the ports by selecting all ports and clicking on the enable button.



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KNOWN ISSUES

None

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UNINSTALLTION
Please note that uninstalling this patch will take the MAS system back to the GA version. This implies that any Service Packs, hotfixes and/or patches installed on the system will be removed as well.

To restore the system to the pre-patch level please re-install the appropriate service packs, hotfixes, or patches that were applied on the system prior to this patch.



Pre-Uninstall

1. Launch the port monitor and disable all the ports. Start/Programs/Avaya Modular Messaging/Port Monitor. Select all ports and click on the disable button. Close the Port Monitor
2. Double click the “Monitor.msc” icon on the desktop
1. Verify all the MM services. Write down any MM services that are disabled.
2. Close the Monitor
3. Stop all services by right click on “Start” and selecting Explore.
1. Go to Avaya Support/Tools/ServiceControl
2. Double Click on “StopMMServices”
3. A dialog box will be displayed indicating the services are stopping. Once all services have stopped, the dialog box closes.
4. Note: There should be no open items on the desktop.



Uninstall

1. Select "MM2.0 Service Pack 6" from the "Add/Remove Programs" feature of Windows.



Post-Uninstall

1. Restart the system.
2. After the system restarts login.
3. Run the recovery script.
1. Right click on “Start”, select explore.
2. Go to Avaya Support/Scripts and double click “servicerecovery” icon
3. Close explore
4. Double click the “Monitor.msc” icon on the desktop
1. Verify all the MM services have started and the Startup Type is Automatic.
2. If any MM services were disabled before the installation of the service pack, stop these services and disable them.
3. Go to the Application tab. Wait for event 1241. This could take several minutes (three to five minutes per Dialogic card).
4. Close the Monitor
5. Open the port monitor, Start/Programs/Avaya Modular Messaging/Port Monitor.
1. Enable all the ports by selecting all ports and clicking on the enable button.



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Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[h382]

Excellent..

Is there any instructions for the MSS portion of the upgrade? Does it just boot from the CD, or is there a Menu option for loading a software upgrade?