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SoundStation EX - Receiving calls

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BBISYS

IS-IT--Management
May 1, 2014
10
US
We have a SoundStation EX that management insists on using. For the life of me, I cannot determine why I can't direct/forward/transfer any incoming calls to its extension. I can call it internally and it will work just fine and I can make internal calls and external calls from the device. If I call our main line with a with my cell and then try to transfer it, the Soundstation EX will blink and beep indicating there is an incoming call. However, when I try to answer it, the call is completely silent on both ends.

We are using Partner II 4.1.
 
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