SoundBlaster + Windows 2000 = Blue Screen, STOP: 0x00000012

[vivona]

When I have a SoundBlaster Live! Value installed in my Windows 2000 desktop PC, every so often during the final portion of loading Windows, I get the blue screen message: "STOP: 0x00000012 (0x00000000, 0x00000000, 0x00000000, 0x00000000) TRAP_CAUSE_UNKNOWN". This problem has never happened when I have the SoundBlaster card removed.

I have tried uninstalling all SoundBlaster drivers and the LiveWare software and downloaded the latest SoundBlaster software from Creative and installed the card with those. I have tried uninstalling all SoundBlaster drivers and software and reinstalling the card just with the native Windows 2K drivers. I have tried turning off plug-and-play in BIOS and that hasn't helped either. So far, nothing works except pulling the card out of the computer.

My setup is:

Microsoft Windows 2000 [5.00.2195], Service Pack 2
Tyan Trinity 400 S1854 Motherboard
Award Bios 4.51 PG
PIII 733MHZ
128 MB RAM

So, what do I try next?

 

[jrjuiliano]

Do you have an AC97 audio compatible motherboard? If you do check the BIOS to make sure it is either enabled or disabled (put it into the opposite mode of what it is set at).

Sound Blaster Live cards are finicky when it comes to addressing. One other item to check is to make sure that it is assigned a good IRQ that doesn't conflict with anything else, especially the LAN card.

I know it doesn't matter much, especially with WIN2k regarding IRQ addressing, but it may help in this case. J.R. Juiliano
Information Systems Specialist
Tri-City Emergency Medical Group