Hi!
I have a Crystal 9 report that extracts customer notes and calculates the number of days passed since the last note. I am grouping by customer.
Each record is an individual customer note, with a date for the note.
I use a running total which keeps track of the most recent note date for each customer and I print the days since that date in the group footer for each customer, along with other information I derive.
I want to be able to sort these customers by this calculated days passed, so I can print out a report that shows the customer's who haven't been contacted for the longest times first. When I try to change the group sort, this formula is not available, and if I try to insert an new group, based on this formula, it also doesn't show up. I think that's because it is not calculated on the detail record level.
Is there any way to do what I want?
Thanks so much!
Meryl
I have a Crystal 9 report that extracts customer notes and calculates the number of days passed since the last note. I am grouping by customer.
Each record is an individual customer note, with a date for the note.
I use a running total which keeps track of the most recent note date for each customer and I print the days since that date in the group footer for each customer, along with other information I derive.
I want to be able to sort these customers by this calculated days passed, so I can print out a report that shows the customer's who haven't been contacted for the longest times first. When I try to change the group sort, this formula is not available, and if I try to insert an new group, based on this formula, it also doesn't show up. I think that's because it is not calculated on the detail record level.
Is there any way to do what I want?
Thanks so much!
Meryl