Sorry for the basic question - how to edit an active CCR Tree

[Anu3bis]

BCM 400 v3.7
I have a CCR tree that won't allow me to edit it.
When I attempt to delete a TRANSFER node, it reports

"This node cannot be deleted because the tree is already in use. Please remove references to this tree from the Greeting Tables and CLID routing tables"

I've gone to AutoAttendant and removed the reference - no good.
I've gone to the Greeting Tables and removed the reference -no good.
There's no CLID routing tables to edit.

Any idea what I'm missing?

 

[enrightdj]

Disable the tree

 

[Anu3bis]

That would make sense - but there is no "disable" next to the tree under AUTO ATTENDANT > GREETING TABLES, nor is there any function I can find anywhere else to disable the tree. Where's the function to disable the tree?

 

[nsanto17]

Under company Greetings make sure the CCR Tree you are trying to modify is not selected in of the company greetings.

Nick

 

[Anu3bis]

AutoAttendant > Company Greetings doesn't have any mention of trees - it's just the voice recordings.

If you mean AutoAttendant > Greeting Tables, then, yes, I tried removing the one instance of the tables, and that didn't work. Is there a time delay, perhaps?

 

[xtract]

go to Custom Call Routing page,you can see all CCR trees configured and status from there you can disbale it, i think its on the very rigth of the page,just click disable