Sophos Console 4 problems 1

[alanterrill]

I'm having constant problems with Sophos Enterprise console 4 that Sophos aren't able to resolve. What I'm getting is that all the PCs appear in the console in grey -If it try and protect them they start to run -the orange arrow turned to green and then to a green egg-timer and then it hangs for an hour or more before finally showing an error which says "ffffffd - This computer is not yet managed. The computer is protected but has not yet reported back." Sophos have had me remove all traces of the previous installation from both the server and the pc, to no effect. Of around 100 PCs two install correctly. I've studied these two but can see no essential difference between these and the others -most pcs are XP pro, a few are windows 7 and all are controlled through the same group policy which has exceptions for the Sophos ports.
Anyone else had this or can offer any advice?

 

[stubnski]

This happened on a few computers here as well and it turned out to be incorrect DNS records. Sophos finds computers by DNS name, verify the DNS Host A records are correct.


Stubnski

 

[alanterrill]

Thanks, but I think I've now solved it. Its a certificate problem - each PC and the server carry a certificate (buried in the mrinit.conf file). When I loaded the Console onto a new server, it picked up a new certificate which was then different to all the PCs which still had the old one. Oddly , when the PCs are updated from the console the new certificate is not dealt out. I've spoken to a third line Sophos guy today and he's talked me through how to distribute the new certicate. Pity it took them six weeks to put me through to the right chap!