Sometimes you feel like a ZIP... Sometimes you don't

[pspenn]

Good Day,
Can anyone tell me why one Hunt Group would give an agent a Zip Tone while another one doesn't?

I have been getting complaints about a new Hunt Group I built where "The Call Is Just There" as they say... No warning... Just there...

The other Hunt Groups seem to work as they should...

Thanks,
Perry

 

[BIS]

Are these calls coming in via a VDN? If so, did you fill out the "VDN of Origin Annc. Extension:" field?

 

[pspenn]

They are, but I have set up the Zip Tone to play after the VOA extension, if any...

Thanks,
Perry

 

[BIS]

Hmm, then I am stuck - sorry. Where did you define the ZIP?

 

[pspenn]

I have recently taken over this switch so I didn't really define the zip. I am under the impression that when you enable auto answer and have the headset and release buttons on the phone (Callmaster), the calls will automatically get the tone before a call comes in.

Then, if you define a VOA, the tone will play after the message.

I guess there's more to it than that because the Hunt Group I built is the only one that does not give the Zip Tone.

Thanks,
Perry

 

[ezncool]

are you using EAS? if you are, you may want to check the agent ID and see how the auto-answer field is administered.

good luck

ezncool
I have no technical solution to your management problem

 

[pspenn]

The Agent-ID is set to Station. The station is set to ACD...
That sounds right... I am assuming this means the Agent-ID will take the station settings. Am I correct?

Thanks,
Perry

 

[ezncool]

try to set auto-answer to NONE and see what happens



ezncool
I have no technical solution to your management problem