So I have the easiest AA configured with no greeting recorded until the CCR menu recording. I press 1 for transer to External number using Route, I have Press 2 going to an internal set over intercom, and I have press 3 going to General Delivery mailbox. Has always worked until recently.
So, when you call and press 1, it says "one moment please" as expected, followed by a sound and comes back and says some generic line like "the party is not available to take your call".
If I watch BCM monitor, I see the DN of Voicemail grab a line from the PRI Pool and it flashes up, and goes away in about a second. That is when the Call Pilot returns that bogus greeting.
So forwardin is not working to external numbers. I have allow redirect on the VM application DN, and this used to work fine.
so far trouble shooting I loaded the latest Smart Updates for Server and Desktop as well as review all settings. All other CCR menu options work as they should.
Is the Carrier VOP IP PRI causing this, is Call Pilot having a Bug? any help is appreciated.
thanks
Nooop
So, when you call and press 1, it says "one moment please" as expected, followed by a sound and comes back and says some generic line like "the party is not available to take your call".
If I watch BCM monitor, I see the DN of Voicemail grab a line from the PRI Pool and it flashes up, and goes away in about a second. That is when the Call Pilot returns that bogus greeting.
So forwardin is not working to external numbers. I have allow redirect on the VM application DN, and this used to work fine.
so far trouble shooting I loaded the latest Smart Updates for Server and Desktop as well as review all settings. All other CCR menu options work as they should.
Is the Carrier VOP IP PRI causing this, is Call Pilot having a Bug? any help is appreciated.
thanks
Nooop