We have an Avaya system running IP 500 V2 8.0(44). We used to have external Music on Hold, but got rid of it recently. I went in to set it back to WAV. At first, I tried to upload it using TFTP -- with no luck. Some further reading indicated that that method wasn't really the way to go any more -- so I uploaded it manually via Embedded File Management.
To test this, I was dialing *341# to try to listen to the MOH. When I did this, I got a message that said "Use of Network Services is barred." I then went back to working on getting the MOH to work. While I was doing that, someone in the office mentioned that they couldn't dial out on one of the lines (the one that I was working with). It gives a message stating "Outgoing, national calls, and calls to mobile phones are barred."
Very odd! I couldn't find any reference to that message online. We have 5 lines -- and I can dial out just fine on any of the other 5 lines, but not on that one -- from ANY phone. Even a System Level 2 phone. Again, the problem is not phone/user/station-specific. It happened to ALL users on ALL phones on that one line.
During testing, I figured I'd try to repeat it on another line. Sure enough -- as soon as I enter *341# on another line, I get a "Use of Network Services is barred" message -- and then, after that, all numbers dialed on that line from any phone -- including even just short codes -- give the "Outgoing, national calls, and calls to mobile phones are barred" message!
I've rolled back to previously saved setups. I've done full reboots. Nothing seems to bring those lines back. Any thoughts on what I might be missing? I am certainly no Avaya IP 500 expert. I know enough to make some normal button and short code changes when needed -- but I've tried everything I can think of and anything I can find online related to call barring. Nothing seems to relate (especially because everything I can find is more about doing user/extension-based barring, not entire lines).
Note that the MOH stuff never worked for me. The logs show it trying to load it from the SD storage and then gives an error that it "failed to load" with no reason. I've removed it since then -- but now I'm starting to wonder if something got corrupted when it was trying to load/play it -- that has affected the line or security settings? Again, I'm open to suggestions here! Thanks!
To test this, I was dialing *341# to try to listen to the MOH. When I did this, I got a message that said "Use of Network Services is barred." I then went back to working on getting the MOH to work. While I was doing that, someone in the office mentioned that they couldn't dial out on one of the lines (the one that I was working with). It gives a message stating "Outgoing, national calls, and calls to mobile phones are barred."
Very odd! I couldn't find any reference to that message online. We have 5 lines -- and I can dial out just fine on any of the other 5 lines, but not on that one -- from ANY phone. Even a System Level 2 phone. Again, the problem is not phone/user/station-specific. It happened to ALL users on ALL phones on that one line.
During testing, I figured I'd try to repeat it on another line. Sure enough -- as soon as I enter *341# on another line, I get a "Use of Network Services is barred" message -- and then, after that, all numbers dialed on that line from any phone -- including even just short codes -- give the "Outgoing, national calls, and calls to mobile phones are barred" message!
I've rolled back to previously saved setups. I've done full reboots. Nothing seems to bring those lines back. Any thoughts on what I might be missing? I am certainly no Avaya IP 500 expert. I know enough to make some normal button and short code changes when needed -- but I've tried everything I can think of and anything I can find online related to call barring. Nothing seems to relate (especially because everything I can find is more about doing user/extension-based barring, not entire lines).
Note that the MOH stuff never worked for me. The logs show it trying to load it from the SD storage and then gives an error that it "failed to load" with no reason. I've removed it since then -- but now I'm starting to wonder if something got corrupted when it was trying to load/play it -- that has affected the line or security settings? Again, I'm open to suggestions here! Thanks!