Some users can't see reports (in browser)

[innmedia]

Hi,

We have Crystal 8( 8.x?) running on the server. Reports are sent to IE all over the company. Some users cannot get the reports.

The reasons vary - the viewer is just blank, the viewer gives a message -- 'Unknown Name'

There is no pattern that we can see - users have similar desktop setups. Most users have no problem

Ideas?

 

[synapsevampire]

Are you using Crystal Enterprise?

Are you using ePortfolio?

Which viewer are you using?

How do they invoke the reports if not ePortfolio?

Perhaps they have an old Active-X control installed?

Not much to go on here.

-k

 

[hwwolfman]

Were you able to solve this problem?

I am using Crystal Enterprise 8.0 and the ActiveX viewer brought up via a url. I am experiencing the same symptoms with just one user. I will try to uninstall and reinstall the ActiveX viewer on his browser and let you know what happens.