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some type of virtual station

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maraxman

maraxman

Programmer
Apr 9, 2003
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Hello,

can you help me? I need some kind of virtual station (with no hardware assigments) to park calls here, and then pick up them back with CTI.
We have contact centre from Genesys, and our Operators needs to make conference call for customers with external phones and then park it to keep this conference connection. all controled with CTI.
Do you have any expiriences?

Thanks

maraxman
 
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