Some Magix Voicemail ports not answering

[Danny28]

We have 6 activated voicemail ports on our Merlin Magix Messaging 4 7.0 system. 771 is an AA extension. Previously it had AA1 assigned to it. Everything had been working for several months under this configuration before changing 771 to use AA2.
A new AA was created on AA2, and to activate it, I reassigned AA ext 771 in messaging to use AA2. Now, only the last three voicemail ports are answering calls. What would cause this? Group 770 is a Integrated VMI group containing voicemail port extensions 7184, 7185, 7186, 7187, 7188, and 7189.

 

[oge]

Ext 771 is a calling group not an ext. Delete mailbox 771 in messaging b/c it has nothing to do your AA. You will have to program another calling group (772 if available) and overflow it to VM (770). Also call all your VM extensions and see if they pickup.

 

[Danny28]

I tried calling all 6 voicemail extensions, and voicemail answers all 6.

Your solution made me wonder if I'm not communicating my set up very well.
771 is not a mailbox.
771 is an autoattendant extension that was created in the messaging admin.
I know this is correct to have, because it was there before, the only difference is that now I assigned it to use AA2 instead of AA1 like before.
Should I need to set up a whole different group and overflow since we are no longer going to use AA1 and only AA2 now?

 

[Danny28]

Thanks for your help.
I just rebooted the hole system, and now the first three voicemail ports are answering correctly as well.

I guess you have to reboot to complete this change.