Some calls to GDM

[datajockey123]

I have a pharmacy client that I added a fourth line to their CICS which has Callpilot answering all calls.
Since the fourth line was added, some callers have mentioned that when they press "0" at the AA they sometimes end up at the GDM rather then the dispensary. I added two T7316e's to the system and they seem to be working well. The hunt groups on the system are not associated with the dispensary. The AA instructs people to press "0" to speak with the pharmacy staff which then rings phones at the pharmacy area. Can anyone shed some light on this as I have gone through all the programming with no luck in findind anything.

 

[curlycord]

What and where do you have 0 pointing too?.




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[snowman50]

Has line 4 been added to the same AA table with the same number off rings.

When 0 is pressed what does it actually dial. Hunt group or extn only

May be one off the new phones is forwarded to VM with no mailbox assigned.

Remember the transfer call back timer will take the call back if not answered.
Do your new phones have enough time to answer before the timer takes the call back