Some Analog phones are not valid 1

[bdvtech]

This MiVoice 250 has 3 digital cards in the HX Controller, and 4 DEI's witha total of 11 SL-8 cards. All of the analog phones seem to be working internally, but when tested through the AA, some ring through, and some say invalid. What could be causing this?

 

[sarond]

Do they exist as an extension or have a mailbox in the voice processor?

Check [tt]Voice Processor/Devices/Entension IDs[/tt]

 

[bdvtech]

Some of the analog extensions do have mailboxes. They are not extension ID's in the Voice Processor. They all are single line extensions with DID numbers.

 

[sarond]

If they don't exist in the Voice Processor then the AA won't think they exist.

Test further by creating an extension ID for one of the extensions.

 

[bdvtech]

I just figured out that if I give the analog extensions a voicemail box, then they can be dialed through the AA. Seems a bit lame, but it works, so I'll take it.

 

[sarond]

If you don't want a mailbox then you can create an Extension ID.

 

[bdvtech]

Can I make an extension list if I have already created the phones as analog extensions?

 

[sarond]

No but it should be as easy as right clicking to add the devices (single line) and select them all at once (click first entry, hold shift and click last) and add them.

 

[bdvtech]

That worked great. Thanks