Hello,
trying to apply filters to Graphical Display in Real Time Reporting, AACC 7.1
As you can see in the attached file, in Avaya Contact Conter Administration there is a Filter Management Section. They mention it but reading it you can see that Applying filters to graphical displays is the same that Applying filters to real-time tabular displays.
For tabular displays I can find this option, not for graphical displays.
Someone did it? Is there a way to apply filters to AACC Real Time graphical displays?
Thank you.
SOLVED. When creating the Private Billboard Display, you can choose the skillset OR THE FILTER you want.
So done, sorry and hope it helps.
trying to apply filters to Graphical Display in Real Time Reporting, AACC 7.1
As you can see in the attached file, in Avaya Contact Conter Administration there is a Filter Management Section. They mention it but reading it you can see that Applying filters to graphical displays is the same that Applying filters to real-time tabular displays.
For tabular displays I can find this option, not for graphical displays.
Someone did it? Is there a way to apply filters to AACC Real Time graphical displays?
Thank you.
SOLVED. When creating the Private Billboard Display, you can choose the skillset OR THE FILTER you want.
So done, sorry and hope it helps.