Solidus

[mack27]

Hi,

Just looking for some info on Solidus eCare from any users out aside from a sales pitch any added benefits found-mobile extension etc...??? Thanks

Mack

 

[mack27]

Sorry I should add its version 4.0 I'm looking at. I just feel it is really a product for a contact centre.

 

[parnum]

4.0 is quite out of date version 5 is released, all features are in sales guides what do you want to know about different functions? It is installed and it works on each feature as they are configured and licensed - i do not understand what you are asking about Solidus can you be clear about your question?

best parnum

 

[mack27]

Sorry parnum my mistake it is version 5, mu question is really I have checked the sales guide. It really appears to be a more powerful version of CCM with IP features & greater functionality all part of the Ericsson convergence communications system. But I do feel that it is ulimately for contact center agents and the benefits for a small acd set up would be minimal other than generating business for a sales guy. Just looking to see if anyone had some opinions on this

 

[whosrdaddy]

CCM is no longer supported so ultimately ACD functionality will converge to Solidus (I believe there will be a Lite version). Offcourse Solidus is targeted at contact centers but for smaller customers there are also advantages:

ERP/CRM integration, better reporting, IVR functionality, any extension can be an agent, etc...

Ultimately, it all depends what you really need;

if you are happy with your current ACD/CCM setup and really have no extra needs, keep it that way...

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[mack27]

Thanks for the information Daddy

 

[lalrl]

Can I migrate a TSW-System with ACD/CCM to TS3.1 with ACD/CCM or do I have to migrate from CCM to Solidus?

So my question is: Is CCM still supported after upgrade to TS?

 

[parnum]

CCM is not supported at all. It will not be tested against TS i think so the answer will be no support? i think you must move to solidus.

best parnum