Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Solidus reporting query!!

Status
Not open for further replies.

safron

Technical User
Nov 12, 2002
101
AU
Hi all,

I am running a report from Solidus reports manager.
The report is "daily agent report" reporting on "agent activity by agent".

Within this report i can see primarily which agents have been taking call in which service groups etc...

On any given day i may see "Joe bloggs" taking calls in 5 service groups.

The next day the same agent may only show in 3 service groups. Why is this??

There has been no skills changed for the agent, it's not due to zero calls taken in the missing service groups, as zero call shows '0' against the relevant group.

Any assistance would be appreciated.

Saf!
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top