Solidus 8.3 Desktop Manager "Failed to connect to logon web service".

[waynestatix]

Hi There. Can someone assist me on how to make the Desktop manager working? On a client PC, the application has been reinstalled coming from the right link installer. I am getting the error ""Failed to connect to logon web service". Please assist.
Thanks.

 

[whosrdaddy]

Can be anything really.
First test you need to do is to fire up a client on the server.
If that works, you need to check the usual suspects like firewall on server or client, dns, netbios connectivity.
If all that is fine, and it still does not work, you will need to make a Wireshark trace on the client to see what's happening.

Best regards,
Daddy

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Helping people is my job...

 

[parnum]

Run secsetup.exe on the client and check the broker and webservice name is correct for the server, and that you can pimg the name.

Then restart IIS on the server, and reopen DM,

Bet parnum

 

[waynestatix]

Hi whosrdaddy and parnum.
I found out what the fault was. The client was installing the incorrect application version coming from incorrect installation path.

should be coming from \\SERVERNAME\nextccclient\setup.exe
This resolved the issue now.


Thanks for the assistance