Software metering: not returning any data

[miggin]

I have SMS 2003 installed on the same box as the SQL server.
I have created several Metering rules, none of which are returning data, one rule is 30 days old and is looking at Notepad which is used often.
I have checked the tables in the SQL database and the rules are there but no data.
Any Ideas?
Many thanks in anticipation.

 

[globalstrata]

Is Metering on in you site settings? Just putting the rules does not necessarily collects the data. In addition, if I remember correctly, certain products like Office Apps, have special ways to entering the rules.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[miggin]

Thanks for the response.
Yes, its switched on in site settings, the clients I have checked also have the agent installed.
Curiously, I ran the report that lists clients who have the metered product installed, which for notepad was just about all my clients (in excess of 700).
I used parameters that were as general as possible for the rule.
I also have a rule for winword.exe that return the same result – nothing.

 

[globalstrata]

Which software are you monitoring? Office software have a special way to set them up. The quick thing to note is to make sure that you do not put * in the language section. Use "Any" instead.


Gladys Rodriguez
GlobalStrata Solutions

http://www.globalstrata.com

 

[tbrennans]

On the server check the Swmproc.log (software metering processor log)

And on the client check the SWMTRReportGen.log. if there is nothing in it then force metering to run in the control panel sms actions tab and see whats going on. Its suppose to bundle a xml file and send it off to a MP