Software for Magix

[dudeEWin]

I want to be able to monitor the Merlin Magix phone system in a call center environment and generate reports (e.g. how many calls are on hold, usage, etc). What software that is compatible with Magix can do this?

 

[Pepperz]

If you are after routine call accounting data, then there is a variety of reporting packages. Legend Reporter is common. If you are wanting live time data about who is logged in, you can do from a call supervisor console, if you are wanting queue manipulation, live time, you'll need a CTI app like Interactive Northwest. These examples are traditionally Lucent / Avaya, but others can work.

Pepperz@charter.net