Software Assurance - 70% Increase

[gotrojans]

Our Mitel software assurance increased 70%. This is crazy. Did anyone else experience the same thing?

Ron

 

[Mitelmatt]

When was the last time you purchased? Where are ou based?

 

[gotrojans]

We originally purchased a few years back. We are out of California.

 

[kwbMitel]

6 Possibilities come to mind (in no particular order)

1- Your reseller made a mistake last time
2- Your reseller is marking it up on their own
3- Mitel has increased rates
4- You've increased the number of licenses on your system since the last time
5- The duration of the renewal is longer
6- The previous SWA lapsed for more than 30 days requiring a 50% renewal fee from Mitel

My bet is on a combination of 3, 5 and 6


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What's most important is that you realise ... There is no spoon.

 

[gotrojans]

It's 3 and 4. But, we didn't increase that many licenses. In terms of 3, Mitel has indicated different support hours and packages.

 

[LoopyLou]

Did you have any newly installed equipment that came off warranty?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[gotrojans]

Nope.

 

[SXWizard]

Mitel now has Standard (8x5)and Premium (24x7)SWA. Maybe you were quoted Premium (the Standard pricing did not increase).

 

[gotrojans]

Well, the new support hours are an improvement. In California, support hours used to end at 3PM. When we first purchased Mitel, the OS was v6, and we were early adopters of the 5235 phones. Business partner would call support, and it would be closed at 3PM.

Business partner has always been top notch working with us. Mitel ....

 

[kwbMitel]

Mitel still closes @ 18:00 PST. They are available for On Call after that.

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What's most important is that you realise ... There is no spoon.

 

[MitelInMyBlood]

Thank your lucky stars it's not a Cisco phone system.
After replacing our Mitels our support costs ("smartnet") soared to more than double what it had been with Mitel. To their credit Cisco support is available 24/7 though English is often not the tech's 1st language & though fluent, many times the accent is so thick as to make conversation difficult.

Original MUG/NAMU Charter Member

 

[kwbMitel]

And I meant to say 15:00 PST 18:00 EST

**********************************************
What's most important is that you realise ... There is no spoon.

 

[gotrojans]

I would hate to be a Mitel customer in Hawaii. Phone systems are critical to professional services companies.

 

[kwbMitel]

They are available on call after 6:00pm EST

This is something that Hawaii would be very familiar with I imagine

**********************************************
What's most important is that you realise ... There is no spoon.