Softphone User Hunt Group

[jmalachi]

My company just moved to an Avaya IPO system..How do I enable Softphone users the option to login to their Hunt Group? I created a short code but that's not working in the Softphone. I don't see the 'HuntGroupEnable' option in the Softphone feature button settings. Anyone know how to do this? I search the forum and found nothing. Any help is much appreciated.

 

[atcom]

Can you tell us how you built the shortcode?

-----------------------------------

Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[SupportDude]

Example

This short code can be used to turn the feature on. N represents the hunt group number for which the user wants to start receiving calls. For example, if Paul is already a member of the sales hunt group (extn. 500) but has changed his availability status for that hunt group using hunt group disable, he can make himself available for receiving calls to the Sales hunt group again by dialing *91*500#.

· Short Code: *91*N#

· Telephone Number: N

· Feature: HuntGroupEnable


Example

N represents the hunt group number from which the user wants to be disabled from. For example, if Paul wants to be disabled from the Sales hunt group (extn. 500), he needs to dial *90*500#.

· Short Code: *90*N#

· Telephone Number: N

· Feature: HuntGroupDisable

The softphone users must be assigned members of the Hunt Group before this will work.

-SD-

http://www.mysupportguy.net

 

[jmalachi]

Support Dude..That's exactly how I set the short code up. It worked on my desk phone, but not the softphone.

 

[amriddle01]

The softphones are deigned to be used by travelling execs/salesmen really and not for call centre agents and the likes who log in/out of various hunt groups, if this is a requirement it really is best to use a physical handset


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[jmalachi]

I know a desk phone is best to use for Call Center. But due to budgeting restraints, we had went w/ the softphone. As we were told, Agents would be able to field calls from their softphone.