softphone question

[azrael2000]

Hi All.

Quick question here.

I have to set up softphones for a customer. I created a sip extension for a user, and have softphone licenses on the system. However, I cannot select the softphone checkbox on the user to enable softphone.

I can select remote user. Is that what I am to use, or is something wrong with the licensing I got?

The sip registrar is NOT on right now, and I have to do an after hours reboot. Is this why I can't select it. The customer has communicator and not equinox even though they are R11.0.4.

Regards

 

[janni78]

The Enable Softphone tickbox is for the old Video Softphone.
For Communicator or IX Workplace you enable Enable Communicator.

Also you don't need to create a SIP extension for Communicator or IX Workplace.

"Trying is the first step to failure..." - Homer

 

[derfloh]

If you use the softphone license instead of office/power user together with preferred edition you also have to create a SIP extension as well if I remember correctly.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[azrael2000]

Hi Janni

I don't see that as an option on my System -> Users -> User Tab.
Is it somewhere else?

Regards

 

[dsm600rr]

You must enable the SIP registrar before you configure users for Avaya Communicator

From the Profile list, select Office Worker or Power User

Select Enable Avaya Communicator

ACSS

 

[azrael2000]

Hi Guys.

Sorry for taking so long to get back.
It's been nuts with everyone and covid-19 changes.

Anyway, I finally fixed the customer IT guy's issue, and then went to load communicator (he did it on his computer as they are vpn'ing the customer and I don't have access in that manner).

So, I have softphone licenses for the customer installed, and created a sip user (with SIP registrar enabled on the LAN port they are using).

When he goes to log in, the customer advises he gets a timeout message.

Doing some digging I read of a Communicator lite (???), but when I look at the licenses I have, with the softphone, I should be using equinox.

I don't have any power user, office worker, or tele-worker licenses.

Any hints as to what I should do? I'm thinking of getting equinox to them, but don't want to be messing up more than I have to.

Regards