Softphone i2050 connection issue

[lavrunin]

I have been in the process of getting the Softphone to work with our BCMs. We have 4 sites and I had been successful. In our lab, I have added 2 Softphone and was trying to add a third when all of a sudden I got a message that the server was unresponsive.

When I checked the alarm log of the BCM I see an alarm message that says "The IP terminal at 192.168.xxx.xxx:5000 is NOT configured to connect to the BCMs published IP address please correct the IP terminals configuration."

I tried the Softphone with a different BCM and it worked fine.

I have no idea where to look.

Thanks,

Larry Avrunin

 

[Firebird Scrambler]

There were compatibility issues with the Softphone release's. I only ever use version 2 as I think 3 didn't work with the BCM systems.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[knbink]

do you have available IP licenses for the 3rd softphone?

Also, check the configuration again for the specific BCM.

 

[lavrunin]

I have actually tried to use Softphone 3 and 4. We do have a license server. It was working fine and then I unregistered one of the Softphones and was not able to get connected again. We are only using IP phones. My next step is to see if I can still connect a 1140 or if that will give problems. This is the lab system and BCM monitor shows 6 out of 8 licenses in use. 3 are real phones and the others are Softphones that have been connected at one time or another so I know it can connect. Is there away to clear the in USE DNs that I have deregistered to clean things up.