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Softkeys (hold/transfer/conf) are not working on all of the phones

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sienz

sienz

Programmer
Jul 23, 2002
587
US
We currently have a situation where all o the softkeys are not working when the user in connected to calls. “End Call” seems to be the only key that is working.
Can someone help if I need to reset any CUCM services?
 
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The problem seems to be when we receive an external calls. and It is kind of random phones not all of the phones since i found one phone that the softkeys are working

Any idea?
 
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Make sure the type of phone on the desk matches the type of phone in programming, do not just assume ...
 
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