softconsole

[BristolD]

I have a softconsole 1.5.3 when you try to dial a number using the keyboard you can see the numbers on the left hand side but when you hit enter nothing happens the number sits there and just times out and disappears.

Done all the usual , replaced keyboard, reboot etc.

Everything else works ok

Any Suggestions ?

 

[joe2938]

sounds like the keyboard is not mapped correctly

 

[BristolD]

This is a strange one.

I asked the reception to do some tests while I ran a trace and it was working.

Today I got an email to say that it has stopped again.

I have asked the local IT to change the keyboard again and use a different USB port.

Don't know if this makes a difference.

How do you map the keyboard ? I thought that was just for shortcuts ?

Thanks for your reply joe2938

 

[BristolD]

This was definitely a keyboard error. Even though the user had said he had swapped the keyboard. I got him to do it again and use a different usb port and it has fixed the issue.

 

[TheMitelGuy]

When it's doing this, what happens if you hit CONTROL + ENTER?

1) Check BIOS for any keyboard settings. There is a lot of BIOS setting on US keyboards now-a-days.
2) Check to make sure the Control Panel has the keyboard variant set to "North America" or "American" or United States.