Softconsole Server download???

[DotBomber]

Could not start up iclarity. Another instance may be running. Please shut it down before continuing.

First time installing IP Softconsole. installed the latest patch and have the above error. If anyone could help that would be huge...

Ver 1.5.4

Thanks in advance!

 

[colby007]

Get the task manager up. Look for the ipclarity service and end it. Then re-try.

 

[DotBomber]

Found the problem.

Colby007 was refering to the actual iClarity service being hung. The way to clear that issue is by going to the proccesses in Task Manager and looking for proccess named "iClarity.exe" and stopping it.

If you have not followed the steps found below then you may have corrupted the install as I did. The steps I took to correct this were;

1) Uninstall the softconsole - reboot
2) Scrub the registry (regedit) search for all avaya and iclraity and delete. - reboot


It is imperitive that you start with original version of softconsole 1.5 not 1.5.3 or 1.5.4 those will come after...

1) Install the original version of softconsole (normally the one shipped from Avaya 1.5)
2) Reboot
3) Install the 1.5.3 version (you can just run the .exe)
4) Reboot
5) Install the 1.5.4 version
6) Reboot

Once you run thru the wizard it should now let you download and log into the switch

Goodluck! Enjoy downloading