I am having an issue where the queue's in SoftConsole won't update for users logged into the remote IPO.
Each IPO is v9.0.200.860. SoftConsole is v4.2.30. The offices are connected with a T1.
Site A is where the hunt groups and queues originate. Site B is where the user is sitting that is helping monitor the queues. While logged into an extention connected to Site B IPO the number of calls in the queue will be what it was when you logged into soft console. Logging out and logging back in will refresh it, but it never changes while you are logged in. Every other function of SoftConsole seems to be working. If I log into an extension connected to Site A IPO, it works fine. Even if I am logging into that extension from a PC in Site B. Calls, voicemail, parking calls across the systems is all working fine.
I assume this issue is something with the networking between Site A and Site B. My plan right now is to reboot the switch and IPO tonight after hours. Has anyone seen this issue, or can recommend anything else I should look at?
Thank you.
Each IPO is v9.0.200.860. SoftConsole is v4.2.30. The offices are connected with a T1.
Site A is where the hunt groups and queues originate. Site B is where the user is sitting that is helping monitor the queues. While logged into an extention connected to Site B IPO the number of calls in the queue will be what it was when you logged into soft console. Logging out and logging back in will refresh it, but it never changes while you are logged in. Every other function of SoftConsole seems to be working. If I log into an extension connected to Site A IPO, it works fine. Even if I am logging into that extension from a PC in Site B. Calls, voicemail, parking calls across the systems is all working fine.
I assume this issue is something with the networking between Site A and Site B. My plan right now is to reboot the switch and IPO tonight after hours. Has anyone seen this issue, or can recommend anything else I should look at?
Thank you.