I have a user that is set up with soft phone as a telecommuter.
The call process is:
Call is received at inbound DID # and station rings on remote client computer > Switch selects a outgoing trunk and dials the telecommuter number > Telecommuter phone rings and that it where the problem starts.
When the telecommuter goes off hook, the call continues to ring on the switch as if no supervison is being received back at our switch.
The telecommuter is using a line provided by a fiber phone company (Home Phone Company in Charleston SC).
If I change telecommuter's phone number to a cell phone, it works as intended.
Does anyone know if there is a setting on the Avaya switch that needs to be made when using a fiber based telco or is there something I should ask the telco to provision?
Presently the physical line at the telecommuters home comes out of the Fiber ONT and is patched to a normal iterior wiring using copper and RJ25's.
Thanks in advance for your ideas.
The call process is:
Call is received at inbound DID # and station rings on remote client computer > Switch selects a outgoing trunk and dials the telecommuter number > Telecommuter phone rings and that it where the problem starts.
When the telecommuter goes off hook, the call continues to ring on the switch as if no supervison is being received back at our switch.
The telecommuter is using a line provided by a fiber phone company (Home Phone Company in Charleston SC).
If I change telecommuter's phone number to a cell phone, it works as intended.
Does anyone know if there is a setting on the Avaya switch that needs to be made when using a fiber based telco or is there something I should ask the telco to provision?
Presently the physical line at the telecommuters home comes out of the Fiber ONT and is patched to a normal iterior wiring using copper and RJ25's.
Thanks in advance for your ideas.