SOE Voicemail Issue 1

[weinmatt]

We have a Small Office Edition with the voice mail small. We have set up the auto attendant with 3 options.
1) Goes to the front desk (2 phones) in calling group one. We set it to call extension 71.
2) goes to extension 10
3) goes to extension 11

The issue lies in option 1. When a caller hits 1, it will ring both extension 12/13 at the same time. If the call is not answered we need it to go to a voice mail box.

We tried to setup a failback (transfer return extension). We set this to 12 (the general mailbox). We see it transfer there after it does not get picked up on the first try (to 71) and the voice mail is NOT picking up.

If i was unclear I can explain more.

Thanks for the help.

 

[TouchToneTommy]

Couple of things working against you here:

PC Card voice messaging does not allow for group (71, 72, 73, 74) mailboxes.

Transfers to calling groups are not affected by the transfer return extension setting.

You can cheat - but only get it to Ext. 10, which should be functioning as your general mailbox instead of 12 (because 0-out calls go there and can't be changed)

Change the Transfer Return for 78 to 78, and 79 to 79. Set the transfer return rings to about 4 or 5. the call will ring in the group, then return to the voice mail port that sent it. That port will realize that it cannot handle the call, and send it to Ext. 10.