SO Items removed from SO after shipped/invoiced

[pdsmas]

If a Sales Order has 5 different items and one item is shipped and invoiced, that one item is no longer shown on the Sales Order Entry screen for that Sales Order. Instead, the 4 remaining items are shown. Is it possible to stop this from happening? I wold like all 5 items to still be on the Sales Order but of course, that one shipped item would show up as "Shipped". If anyone knows the answer for version 4.05 or 4.30, that would be so helpful!

Thanks,

Anthony

 

[dfeller]

That's not how the program works.

Dawn

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[BigLouie]

The way the program works is that once an item is completely shipped it drops off the sales order, when the last item is shipped the record is deleted from the open sales order file and exist only in history. Not much you can do if you do not like it that way. Your only option would be to pay a master developer to alert the code. I would expect this to be a substantial amount.

 

[pdsmas]

Thank you for your response. Our issue is that our Sales Order has line item numbers. When we invoice, the invoiced items drop off and the Sales Order automatically re-numbers the items. When we invoice again, there is a mismatch between the original Sales Order line item numbers. This makes it tough internally for reconciliation and some customers complain. I'm hoping there's a way to fix this issue.

 

[BigLouie]

Since the program is working as designed there is nothing to fix. Note that the Sales Order History Detail file contains the original sales order line number. Depending on your version you might be able to use this field in what you are doing.