SMVA - How does it work?

[djieon]

Ok so im starting to use the KX-TDA15 but now I want to move onto voicemail. This system is being used in a theatre, and line 1 is the box office line and line 2 is a general administraton line.

I want them both to have a voicemail box, and our system has an SMVA simplified voicemail card in it...but I cant see any way to make it work.

The box office phone is on extension 23 so i set up a VM box as 23 using the extensions settings tab in the pc software but how do I make it divert to the voicemail after so many rings? is there a way I could set up a button on the digital phone so that when its pressed the incoming line goes straight to voicemail? (for when the theatre is unmanned)

Also I cant seem to access the voicemail system itself, I dial 591 from a phone and nothing happens...do I have to do something else as well? any help would be appreicated.

Thanks.

David.

 

[obtsystems]

Do you have Lines dil to extension or group
Svm is very basic so you have us ps in group. You can't dial 591 there are no voice prompts
Are you a tech or end user

 

[obtsystems]

Do you have Lines dil to extension or group
Svm is very basic so you have us ps in group. You can't dial 591 there are no voice prompts
Are you a tech or end user

 

[djieon]

oh ok, is there a better card I can buy? As you know this system is being used in a Theatre, so we want the functionality of when someone dials the box office number it rings the box office phone (ext23) and then if not answered goes to voicemail...

I am both users! I have installed the system from scratch but am learning as I go along (hence all the help from you which I am very grateful for!)

 

[obtsystems]

You have a few treads if you email me it maybe easier

Email ken at ( my user name ) dot com
Sorry about format of email. Don't want scanners picking up email for spammers

 

[djieon]

Thanks ken, just sent you war and peace! Thanks for your help.