SMTP/VPIM prefix format

[bochieboy]

I have installed the license and rebooted the call pilot server. When I launch my email client with desktop messaging client installed I get an error saying that my smtp/vpim, password or user name is incorrect. I know it is the smtp/vpim prefix and how I have it formatted in call pilot. My mail servers FQDN is mail.myactv.net, I have this formatted in call pilot like DC=MYACTV,DC=NET, can anyone tell me what I have wrong.

 

[I2007]

Is the callpilot a member of the domain?

sat2phant

 

[bochieboy]

No it is not.

 

[yyrkroon]

what is your current smtp/vpim prefix?

The DC= stuff is your search base and should correspond to the Windows hosts and DNS portions on the CallPilot Server.

 

[yyrkroon]

correction: The DC= stuff is your search base and should correspond to the Windows domain portions on the CallPilot Server.

DC = Domain Component

 

[bochieboy]

On the call pilot server in properties of tcp/ip/DNS tab I have CALLPILOT as the host name and nothing listed in the domain section. This server is configured with an elan and clan addresses and I can ping my clan from this server. Our email server is a pop server and we are not part of it's domain.

 

[johnpoole]

you do need a path to the pop server, either via domain name or ip for desktop to work

john poole
bellsouth business
columbia,sc

 

[bochieboy]

Ok, I added our DNS servers to the DNS tab and I am now able to ping our mail sever from the call pilot server, so now that I can reach it via ip how should I handle the formatting of the smtp/vpim.

 

[yyrkroon]

smtp/vpim prefix is usually in the form of 1+npa+nxx with overlap of 0...that is most common.

i.e. 1972362

so when a message is sent, the CP will address the sender address as 19723621234@callpilot.nortel.com

1234 is the mailbox number
callpilot.nortel.com is the fqdn

the search base for the above example is dc=norel,dc=com

 

[bochieboy]

Thanks for the suggestions, I was able to get this working via ip, thanks again.

 

[tt1tom]

bochieboy,
What did you put in to get it working via the ip settings? I have a customer that does not want to put his callpilot on the domain but does want to use desktop messaging so I am trying to figure this out.

 

[lretrievers]

Call Pilot can stay in the Work Group, does not have to be able to be in the domain; however you still have to assign an FQDN to the Call Pilot server, and VPIM. Put in the appropriate DNS and WINS names on the Call Pilot server and it should go.

 

[bochieboy]

Iretrievers is correct once I entered the correct DNS info on the callpilot server I was able to ping my clan's computer thus able to get the desktop messaging pc to work.