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SMTP Service not delivering toallmailboxes

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MKButler

Programmer
Sep 27, 2008
1
GB
I ampulling my air out with this problem.

I have created a user in the active directory,setup 5 new smtp email addresses for that user as I have 5 different domains that allmail routes to in my ISP POP account. Setup a POP3 Connector for this account and selected it toroute to my mailbox. This works fine and routes the 5 different domains through to the users exchange mailbox.

Done exactly the same thing for a 2nd user and the mail isnt reaching the mailbox. Ive stopped the smtp service and it is successfully downloading the email as it is then sitting in the pickup dorectory and the message headers have been changed to reflect teh primary email address on teh users account but when i switch the smtposervice back on the mails dissappear as if they have been delivered but nothing in the mailbox.

I have tested the smtp email addresses i have setup onn the user in the active directory and they receive mail sent to them when sent locally from another users mailbox i alsotested this by telnet'ing tothe smtpservice and using this external email address and it reaches the users mailbox its just not delivering them when sending from the pickup directory even though the message header has the same email address that i have trested locally and exchange does deliver tothe correct mailbox.

There are no errors in the event viewer and no mail in any of the badmail directories soexchange obviously thinks it has successfully delivered the message,just nothing showing in teh users mailbox.

It really is getting annopying now that this works fine on one account and not on another.

Any thoughts would be a great help
 
I had this exact same thing happen to me a few years ago, and I don't think I ended up with a satisfactory resolution. I'm not sure of the reason for the problem, but I can help you narrow things down:

- Remove one of the addresses from the non-working account and add it to the one that works and see if it is received.

- Create a new user using the SBS wizard and assign one of the addresses to it and test. I'm thinking that if you created the new user directly in ADUC instead of using the SBS create user wizard, maybe that's part of the issue. The fact that there could be significant variance between the two is not something I'm going to pretend is a good thing, but it's worth determining whether that's the source of this particular problem.

- Go to the Queue viewer and disable all outbound mail. Then run your tests again. If the messages that are taken from the pickup directory are then going to go somewhere, there's a chance that they will pass through the queues, and if the queues are frozen, you may be able to determine a destination...

And have you looked through this article for troubleshooting?



Dave Shackelford
Shackelford Consulting
 
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