Recently switched to a machine using XPpro and an external USR5686E 56k serial port modem with Netscape 7.1. All works well except that sending large files (2MB) fails almost all the time with an SMPTE failed error message. Once this happens, all outgoing email fails with the same message. The "cure" is to turn off the modem and restart the dial-up process. This never happened with the much older machine with Nescape 4.7 on the same phone line and ISP. Anybody have a clue what I can do to fix this? The serial port is set for 115k as is the modem setup. Receiving has not been file size sensitive. NAV and ZoneAlarm Pro monitor traffic.
Thank you in advance for helping me diagnose and fix this problem!
Eric Sandel
P.S.
For those who really want the details, below is the XP modem diagnostic log with the return from a query modem session. If there are other logs I can check or make, please advise.
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
U.S. Robotics
AT+FCLASS=? - 0,1,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - AA78
ATI2 - OK
ATI3 - U.S. Robotics 56K FAX EXT V5.4.58
ATI4 - U.S. Robotics 56K FAX EXT Settings...
B0 E0 F1 M1 Q0 V1 X4 Y0
BAUD=115200 PARITY=N WORDLEN=8
DIAL=TONE ON HOOK CID=1
&A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1
&M4 &N0 &P1 &R2 &S0 &T5 &U0 &Y1
S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=004
S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000
S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019
S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002
S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001
S41=000 S42=010
LAST DIALED #: T5790026
ATI5 - U.S. Robotics 56K FAX EXT NVRAM Settings...
Template Y0
DIAL=TONE B0 F1 M1 X4
BAUD=115200 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H1 &I0 &K1 &M4 &N0
&P1 &R2 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=004 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=010
Strike a key when ready . . .
Template Y1
DIAL=TONE B0 F1 M1 X4
BAUD=115200 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H2 &I2 &K1 &M4 &N0
&P1 &R1 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=004 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=010
STORED PHONE #0:
#1:
#2:
#3:
ATI6 - U.S. Robotics 56K FAX EXT Link Diagnostics...
Chars sent 1240 Chars Received 1271
Chars lost 0
Octets sent 599 Octets Received 655
Blocks sent 38 Blocks Received 27
Blocks resent 0
Retrains Requested 0 Retrains Granted 0
Line Reversals 0 Blers 0
Link Timeouts 0 Link Naks 0
Data Compression V42BIS 1024/32
Equalization Long
Fallback Enabled
Protocol LAPM/SREJ
Speed 38666/24000
V.90 Peak Speed 38666
Last Call 00:00:53
Disconnect Reason is Loss of Carrier
ATI7 - Configuration Profile...
Product type US/Canada External
Product ID: 00568604
Options V32bis,V.80,V.34+,V.90,V.92
Fax Options Class 1/Class 2.0
Line Options Caller ID, Distinctive Ring
Clock Freq 92.0Mhz
EPROM 256k
RAM 32k
FLASH date 10/27/2003
FLASH rev 5.4.58
DSP date 10/27/2003
DSP rev 5.4.58
Thank you in advance for helping me diagnose and fix this problem!
Eric Sandel
P.S.
For those who really want the details, below is the XP modem diagnostic log with the return from a query modem session. If there are other logs I can check or make, please advise.
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
U.S. Robotics
AT+FCLASS=? - 0,1,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - AA78
ATI2 - OK
ATI3 - U.S. Robotics 56K FAX EXT V5.4.58
ATI4 - U.S. Robotics 56K FAX EXT Settings...
B0 E0 F1 M1 Q0 V1 X4 Y0
BAUD=115200 PARITY=N WORDLEN=8
DIAL=TONE ON HOOK CID=1
&A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1
&M4 &N0 &P1 &R2 &S0 &T5 &U0 &Y1
S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=004
S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000
S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019
S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002
S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001
S41=000 S42=010
LAST DIALED #: T5790026
ATI5 - U.S. Robotics 56K FAX EXT NVRAM Settings...
Template Y0
DIAL=TONE B0 F1 M1 X4
BAUD=115200 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H1 &I0 &K1 &M4 &N0
&P1 &R2 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=004 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=010
Strike a key when ready . . .
Template Y1
DIAL=TONE B0 F1 M1 X4
BAUD=115200 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H2 &I2 &K1 &M4 &N0
&P1 &R1 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=004 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=010
STORED PHONE #0:
#1:
#2:
#3:
ATI6 - U.S. Robotics 56K FAX EXT Link Diagnostics...
Chars sent 1240 Chars Received 1271
Chars lost 0
Octets sent 599 Octets Received 655
Blocks sent 38 Blocks Received 27
Blocks resent 0
Retrains Requested 0 Retrains Granted 0
Line Reversals 0 Blers 0
Link Timeouts 0 Link Naks 0
Data Compression V42BIS 1024/32
Equalization Long
Fallback Enabled
Protocol LAPM/SREJ
Speed 38666/24000
V.90 Peak Speed 38666
Last Call 00:00:53
Disconnect Reason is Loss of Carrier
ATI7 - Configuration Profile...
Product type US/Canada External
Product ID: 00568604
Options V32bis,V.80,V.34+,V.90,V.92
Fax Options Class 1/Class 2.0
Line Options Caller ID, Distinctive Ring
Clock Freq 92.0Mhz
EPROM 256k
RAM 32k
FLASH date 10/27/2003
FLASH rev 5.4.58
DSP date 10/27/2003
DSP rev 5.4.58