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Smile Console

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sean01

sean01

Technical User
Feb 15, 2005
32
GB
Hi,

I have a problem with a customer who is using Smile. When a call comes into the console, and is transfered by the operator to a user, the call sits in the "hold" box of the console until the call is terminated.

Has anybody come across this problem before??

Thanks..

sean.
 
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