SMDR Unanswered call question and 3rd party software

[broody81]

We have a site that uses 3rd party Comm One software for basic call reporting. There are no CCR or agent licenses on this site. Just the SMDR output.

My question is with respect to settings on the IPO for getting as much as possible out of the system when a call is either abandoned or goes to voicemail and how the system sees that or reports it when using just the SMDR output. This is for hunt groups, collective cw or rotary.

How would I set various hunt groups, telephony, etc. to output as much info as possible in this case for when a caller:

1. Is unanswered and goes to vm in vm pro? (what would it look like on the SMDR output)

2. If a caller simply hangs up from the queue. (what would it look like on the basic SMDR output?_

FYI - we are using the basic queue function in the hunt group in manager and have not yet created queued, still queued actions in vm pro. If that makes a difference or absorbs more of the info, could someone clarify this too?

Thanks!

 

[mforrence]

If it were me, I'd simply place calls using the scenarios that you've described and see how the SMDR looks. That way you're not banking on us to provide detailed info where a slight variance can be important.

 

[sizbut]

There's a whole bunch of examples in the Manager help.

Stuck in a never ending cycle of file copying.