SMDR Reports Issue

[sbankscharles]

I have been running SMDR on my Avaya IP Office 500 for a while and recently became aware of an issue. According to the documentation, there are 37 fields for the SMDR Reports, ending with "Call Number Verification. When I open the CSV in a text editor, the header only goes to "External Targeted Number" but the actual data shows the field information for "SMDR Record Time".
So, starting with the data for "Calling Party Server IP Address" I have no header information.
I am using the free SMDR Receiver program to collect the data. My question is, why am I not getting all my headers?

Thanks
Charles

 

[sizbut]

Depends what release you are on. Fields 36 and 37 both relate to relatively new features.In order to not break existing products that support IP Office SMDR, Avaya have to add to the end of existing fields (even when some of the existing fields are pretty much obsolete these days).

 

[sbankscharles]

Depends what release you are on. Fields 36 and 37 both relate to relatively new features.In order to not break existing products that support IP Office SMDR, Avaya have to add to the end of existing fields (even when some of the existing fields are pretty much obsolete these days).

I am on 11.0.4.2. Ok, I get what you are saying about 36 and 37. What about the other situation were I do not have all my headers?